Proactive, can think big and make an impact!
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Continuous improvement through learning and development is our primary asset. Our team culture is basically built on trust, integrity, and respect.
Open Positions
Business Development Specialist - Cairo
#Job Code 31 "Interested candidates should send CVs to hr@brandencode.com mentioning the job code in the email subject"
The ideal candidate is a motivated, organized, and creative individual who welcomes the challenges of acquiring and developing new business through sales efforts. You will build key customer relationships, identify business opportunities, and close business deals while maintaining extensive knowledge of current market conditions. At BrandEncode we love our customers and look for candidates who are genuinely people-oriented.
Responsibilities
- Cultivate strong business relationships with key decision-makers.
- Proactively identify new opportunities and deliver innovative solutions to customers.
- Develop market strategies by researching lists of high-potential prospects.
Qualifications
- Bachelor’s degree or equivalent experience in Business
- 2+ years of sales or account management experience
- Excellent written and verbal communication skills
Business Development Specialist - Dubai
#Job Code 32 "Interested candidates should send CVs to hr@brandencode.com mentioning the job code in the email subject"
The ideal candidate is a motivated, organized, and creative individual who welcomes the challenges of acquiring and developing new business through sales efforts. You will build key customer relationships, identify business opportunities, and close business deals while maintaining extensive knowledge of current market conditions. At BrandEncode we love our customers and look for candidates who are genuinely people-oriented.
Responsibilities
- Cultivate strong business relationships with key decision-makers.
- Proactively identify new opportunities and deliver innovative solutions to customers.
- Develop market strategies by researching lists of high-potential prospects.
Qualifications
- Bachelor’s degree or equivalent experience in Business
- 2+ years of sales or account management experience
- Excellent written and verbal communication skills
Customer Support Team Leader - Cairo
#Job Code 18 "Interested candidates should send CVs to hr@brandencode.com mentioning the job code in the email subject"
The ideal candidate is result oriented, organized, and a leader by nature who can manage and coach a team in a multicultural environment. We believe at BrandEncode that customers are partners and we always apply a customer focus strategy.
Responsibilities
- Lead, inspire, and coach a team of Customer Support Agents 4 employees, coach them and provide all tactics and best practices needed.
- Conduct monthly performance appraisals to review technical team performance.
- Develop team members through monthly coaching, the provision of on-target feedback, counseling, and recognition.
- Manage team and departmental Reward and Recognition Programs.
- Responsible for new team members hiring and onboarding.
- Monitor, drive, and track the performance of the Customer Support scope (resolution time, customer satisfaction, NPS, etc).
- Ensure customer support business continuity (scheduling, planning, shifts, etc).
- Support the team in operational topics (ticketing, technical questions, etc).
- Organize and facilitate Team Meetings and provide feedback to the Customer Support Manager.
- Improve the model: processes, tools, indicators, training, knowledge, etc
Qualifications
- Bachelor’s degree or equivalent experience in Business
- 5+ years of customer support management experience
- Excellent written and verbal communication skills
Community Manager - Cairo
# Job Code 24 "Interested candidates should send CVs to hr@brandencode.com mentioning the job code in the email subject"
At BrandEncode, customers are our focus. We deeply care about building relationships with the whole community, both internal and external. We’re seeking a community manager who helps us maintain, expand and nurture these relationships.
Responsibilities
- Develop a strategy to build and maintain programs and activities that will have a positive impact on the community
- Build and maintain relationships with members of the community, key individuals, and other organizations
- Serve as a key point of contact for neighboring businesses, institutions, and communities
- Be the principal ambassador for the organization, with responsibilities for delivering the company’s vision within the local community
- Act as a mentor to junior community relations staff to assist their professional development and ensure they are aligned with strategic initiatives
- Organize community outreach programs and coordinate special events that promote products, services, or ideas of the company
- Draft and distribute various communications that promote the company, as well as individuals or groups within the company
- Attend relevant events and activities to represent the company and build strong relationships with key community members
- Respond to inquiries from community members and other interested parties – when needed, recruit a knowledgeable spokesperson or information source to assist
- Build cross-functional relationships within the company and promote
- Plan, coordinate, and execute public press conferences, working with third-party PR agencies when necessary
- Manage social media content plans and virtual groups to enhance the online profile of the company
Qualifications
- Bachelor’s degree in public relations or equivalent experience in Business
- 3+ years of public relations or related field experience
- Excellent written and verbal communication skills
- Great interpersonal skills and ability to work well as part of a team